Our Fresh Flowers Guarantee, Returns & Complaints
Returns, Refunds & Complaints at Florist Brondesbury
At Florist Brondesbury, we’re committed to making every floral delivery special for our local Brondesbury customers. As a trusted local florist serving households, businesses, and institutions in Brondesbury and the surrounding area, your satisfaction is always our top priority. If you have questions or concerns regarding our returns, refunds, or complaints process, please read our policy below for guidance and peace of mind when ordering our fresh flowers.
Our Fresh Flowers Guarantee
We proudly guarantee you will receive beautifully fresh flowers with every order. Our bouquets are hand-arranged and delivered with care across Brondesbury, ensuring quality and vibrancy. If you ever receive flowers that do not meet our freshness standards, we are here to help. All floral arrangements are guaranteed to remain fresh for at least five days from delivery, provided you follow the care instructions supplied.
Damaged-on-Arrival Policy
Our priority is delivering flowers in perfect condition. Should your order arrive damaged or in an unsatisfactory state, please contact us on the same day of delivery, providing photographs of the issue and details of your order. We take these cases seriously and will act promptly to resolve the issue.
Refunds & Replacement Options
If your flowers are delivered damaged or fail to remain fresh within our promised five-day window (with proper care), you may be eligible for a refund or replacement. We assess each concern on a case-by-case basis and strive to offer the fairest resolution. Our options typically include:
- Full Replacement: We’ll arrange for a new bouquet, delivered as soon as possible, at no extra charge.
- Partial or Full Refund: Based on the extent and nature of the issue, we may issue a full or partial refund to your original payment method.
To qualify for a refund or replacement, please ensure you report the issue with appropriate details and, if possible, include photographs within 24 hours of receiving your delivery. This helps us investigate and resolve your case efficiently.
Complaints Process
Your feedback matters. If you’re not fully satisfied with your order, our complaints process is simple and customer-focused:
- Contact Us: We encourage you to get in touch as soon as possible, sharing your order details and the nature of your complaint.
- Assessment: We will carefully review your complaint, request any additional information if needed, and aim to come to a fair solution promptly.
- Resolution: Most complaints are resolved with a replacement arrangement, refund, or an alternative agreed solution.
We value all feedback—positive or negative—as it helps us continually improve our floral service to Brondesbury and beyond.
Trusted Local Florist Service
Florist Brondesbury is proud to be a longstanding part of the community, supplying fresh, beautiful flowers to our neighbours and the local businesses who rely on us. Our commitment to quality product and transparent service policies reflects the trust our Brondesbury customers place in us every day.
Thank you for choosing Florist Brondesbury. If you have any further questions about our returns, refunds, or complaints process, please reach out — your satisfaction is always our goal.
