Online Flower Delivery Terms & Conditions for Florist Brondesbury

Introduction

Welcome to the Terms & Conditions for Florist Brondesbury. These terms establish the basis on which we, Florist Brondesbury, provide online flower delivery services to customers throughout Brondesbury and surrounding areas. Please read these terms carefully before placing an order on our website, as they apply to every purchase you make for flowers or related gifts. By placing an order with us, you agree to be bound by these Terms & Conditions.

Order Process

All online orders for flower arrangements, bouquets, and related products are subject to availability. The following outlines our standard order process for customers seeking flower delivery in Brondesbury and nearby:

• Product Selection: Browse our website to choose from a variety of floral arrangements and gifts suitable for all occasions.
• Order Submission: Once you've made your selection, add items to your online basket and proceed to checkout. Here, you will be prompted to provide delivery details, a preferred delivery date, and any special instructions.
• Order Confirmation: Upon receipt of your order and successful payment, we will send you an automated order confirmation. This confirms our acceptance of your order, subject to product availability, address verification, and payment clearance.
• Delivery Limitations: We deliver to Brondesbury and surrounding areas as specified on our website. Please ensure you provide correct and complete delivery information to avoid delays or missed deliveries.
• Order Amendments: Should you wish to amend your order (such as the delivery address or card message), please contact us as soon as possible and no later than 24 hours before the requested delivery date. While we will do our best to accommodate changes, they cannot always be guaranteed once preparation has begun.

Payments

Florist Brondesbury accepts online payment through a variety of secure methods, including major credit cards and debit cards. The payment methods available may vary and will be clearly indicated at checkout.

• Payment Timing: Full payment must be made at the time the order is placed. We do not accept cash on delivery or payment in arrears.
• Pricing: All prices shown on our site are in pounds sterling (GBP) and inclusive of VAT where applicable. Delivery charges, if any, are displayed separately at checkout before final payment is made.
• Payment Security: Your payment information is processed securely and is not stored by Florist Brondesbury after your transaction is completed. Please refer to our Privacy Policy for further details on data handling.
• Failed Payments: If payment is declined for any reason, your order will not be processed until full payment is received.

Cancellations & Amendments

Should you wish to cancel or amend your order, please alert us as early as possible. Our specific policies on cancellations and amendments are below:

• Cancellation by You: Orders for flower delivery in Brondesbury or nearby may be cancelled up to 24 hours before the scheduled delivery date. For orders cancelled with sufficient notice, a full refund will be given using the original method of payment.
• Short-Notice Cancellation: Cancellations requested less than 24 hours in advance may not be possible, especially if the flowers have been prepared or dispatched. In such cases, a partial refund or no refund may apply, depending on the stage of order processing.
• Cancellation by Florist Brondesbury: On rare occasions when we are unable to fulfil your order (e.g., due to supply issues, force majeure, or delivery restrictions), we reserve the right to cancel your order and provide a full refund.
• Order Amendments: Amendments (to card message, delivery details, etc.) are permitted if communicated at least 24 hours ahead of delivery. Amendments after this point are not guaranteed but we will strive to accommodate where possible.

Substitutions

Our goal is to deliver the exact flower arrangement you select. However, due to the perishable nature of flowers and seasonal variations, substitutions may occasionally be necessary. Substitutions will only be made with flowers of equal or higher value, maintaining the style and colour scheme of your chosen item. We will attempt to contact you to advise if significant substitutions are required, but minor substitutions may proceed without notice to ensure timely delivery.

Delivery Policy

Florist Brondesbury offers a reliable delivery service throughout Brondesbury and the surrounding areas. Our delivery terms are as follows:

• Delivery Times: While we strive to deliver on your specified date, we cannot guarantee precise delivery times.
• Unattended Deliveries: If the recipient is not available at the delivery address, our drivers may leave the flowers with a neighbour, leave a delivery note, or leave the arrangement in a safe location (e.g., porch or reception). Delivery will be considered complete in such cases.
• Re-Delivery: Should re-delivery be required due to incorrect address information or inability to access the premises, an additional charge may apply.
• Force Majeure: We are not liable for delays or failure to deliver due to circumstances beyond our reasonable control (e.g., severe weather, road closures, public health crises).

Returns, Refunds, and Complaints

Florist Brondesbury is committed to customer satisfaction. As flowers are perishable, please inspect products as soon as received. In the unlikely event your flowers arrive damaged, wilted, or not to the standard expected, please contact us within 24 hours of delivery. We may ask for photographic evidence in order to process your complaint.

• Refunds & Replacements: Where flowers are proven to be damaged or significantly not as ordered, we will offer a refund or replacement at our discretion. Refunds will be processed using the original method of payment.
• General Returns: Due to the perishable nature of our products, we do not offer returns or exchanges except in cases of damage or error as outlined above.
• Resolution Timeframe: We aim to resolve all complaints and queries promptly and fairly within a reasonable time frame.

Liability

Florist Brondesbury endeavours to ensure every order for online flower delivery in Brondesbury and the wider area is fulfilled to the highest standards. Our liability to you is limited as follows:

• Product Quality: We warrant that floral products delivered will materially conform to their description and be of satisfactory quality on delivery.
• Extent of Liability: Our total liability for any loss or damage arising from your order (including non-delivery or late delivery) shall not exceed the purchase price paid. We are not liable for any indirect, consequential or special losses.
• Customer Responsibility: It is the customer’s responsibility to provide accurate delivery details. We accept no liability for failed or delayed deliveries where incorrect, incomplete or ambiguous delivery information has been provided.
• Allergies & Sensitivities: Certain flowers may cause allergic reactions in sensitive individuals. It is your responsibility to ensure the suitability of selected products for the recipient.
• Events Beyond Our Control: We are not responsible for any failure to deliver flowers or fulfil obligations due to events outside our reasonable control, such as natural disasters, pandemics, or national emergencies.

Governing Law

These Terms & Conditions and any disputes or claims arising out of or in connection with them, including non-contractual matters, shall be governed and interpreted in accordance with the laws of England and Wales. All parties agree to submit to the exclusive jurisdiction of the English courts.

Customer Eligibility and Service Area

These terms apply to all customers ordering flower delivery from Florist Brondesbury, whether for delivery in Brondesbury itself or the surrounding areas as listed on our website. By placing an order, you confirm that you are at least 18 years old, are legally capable of entering into binding contracts, and that the recipient’s address provided is located within our delivery radius.

Changes to These Terms

Florist Brondesbury reserves the right to amend these Terms & Conditions from time to time. Any changes will be effective immediately upon posting to our website. Please review these terms each time you place an order online. Your continued use of our website and services signifies acceptance of any revised terms.

General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. Failure or delay by Florist Brondesbury in exercising any right or remedy under these terms will not constitute a waiver of those rights or remedies.

Thank you for choosing Florist Brondesbury – proudly delivering quality flowers and gifts to your door across Brondesbury and its surrounding neighbourhoods.